Service Warranty Agreement
For all scanners purchased in the U.S and Canada after July 1, 2002 Contex grants a warranty for 24 months. Parts, which are affected by normal wear and tear (glass plates, white background plates, lamps, belts, rollers), are not covered by any warranty.
In addition Contex offers on-site warranty coverage that may be extended for up to a total of five years. Please contact your local distributor for further information and details.
Help Desk support is also included for immediate answers to software and hardware questions, Monday-Friday 8:00 a.m. to 5:00 p.m., local East to West Coast time by calling (800) 328-5901.
Optional service offerings include: on-site installation services, software and hardware training, a depot repair facility and additional standard time and material service, all at very attractive prices.